Cancellation Policy

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Dear MBS client, 

We understand at MBS that life happens! and due to unforeseen circumstances sometimes the cancellation or reschedule of a service is inevitable. However this pre allocated booking has prevented another client from booking that time slot who otherwise would have attended the session. A late cancellation or reschedule of a treatment under 24hrs also means your Massage Therapist who has allocated time for you, would otherwise have lost income.

The following fees are payable at MBS. 

* Cancelled or Rescheduled over 24hrs                                               - No charge

* Rescheduled/Cancelled  -24hrs (day before session)               - 50% deposit payable

* Rescheduled/Cancelled -24hrs (day of session)                          - 100% payable

* No Show                                                                                                               - 100% payable 

* Fees above are payable also when a booking is made on a Massage Pack where a deposit has not been left to confirm the booking. 

NOTE: Fees are still payable wether you have confirmed your booking with the mandatory 50% deposit or not. If you can't attend your appointment for what ever reason, please text/call us so we can cancel your booking from the booking system. No charge if Cancelled or Rescheduled over 24hrs.

Thank-you, we appreciate your respect and understanding of our cancellation policy. 

MBS - Sydney